Health care is an incredibly stressful industry, and we need to support you in every way possible on our journey to zero harm and exceptional patient care. To do this, we must change the way we think about human error, justice, designing safe systems, and accountability.
Over the last several months, many of us have participated in training on the Just Culture framework. This framework helps:
- Identify, prevent, and manage human error, at-risk behavior, and reckless behavior,
- Create a safe, non-punitive culture that fosters honest reporting of problems, risks, errors, and near misses, and
- Design stronger systems to keep patients and staff safe.
Here are some takeaways from a few of our leaders who have participated in these training sessions:
“Just Culture helps to remove bias and focus on the problem at hand more so than the person/ people involved.”
-Diella Mrnaci, Radiology“Just Culture is instrumental in looking at behaviors in line with possible system failures as opposed to simply an employee’s actions….For me the take home is not simply to react but investigate.”
-Shari Weisburd, Emergency Department“I was challenged to think differently about how we approach the many situations we handle on a daily basis.”
-Maurice Carper, Department of Surgery and Urgent Care“Going through the Just Culture training made me realize that I have to change first to partner effectively with our employees through our transformation.”
-Boris Berlin, Respiratory Therapy“Listen more…speak less.”
-Christine DeCapua, Case Management
Some Some of our leaders who trained in Just Culture.
Our learning and practicing of Just Culture will be an ongoing journey. I hope you will be patient with us and continue to raise any concerns you have with me or anyone that you think can help.