Sandy Content, RN
Sandy Content, RN, has worked in the Neonatal Intensive Care Unit (NICU) at Mount Sinai West for fifteen years, and, according to Nori Yaun, RN, manager, Patient Care Services, Sandy is an excellent practitioner who receives many compliments from parents and is well-respected by her team.
“She has a way of connecting with parents and making personalized approaches in building relationships with families,” Nori says. “She is courteous and maintains a calm and positive attitude in times of crisis and challenges. Sandy is also is an outstanding team member who nurtures and fosters growth of new staff members.”
Recently, parents of a baby born four weeks early and sent to the NICU wrote to the team in praise of Sandy. The parents explained that they felt so fortunate that Sandy was working the weekend their son arrived.
“It’s hard to put into words how much we appreciated Sandy’s empathy and professionalism and her level of excellence. We are first-time parents, and she took the time to answer every question we had while sharing her own experiences as a mother. We always felt that our son was in the best hands. He was cared for by the best of the best. Sandy is truly a gem.”
Sandy is more than qualified to provide support to parents whose babies spend time in the NICU. Her twins were born at just over 24 weeks and spent more than three months in intensive care. That experience was the impetus for her to move into a NICU position.
“This is why God brought my girls to me in this way,” she says, “because I had to be here. This is what I am supposed to be doing. I always say I have the greatest job in the world. I am the baby’s voice. And I put myself in the shoes of the parents. I try to explain the best I can what we are doing and why we are doing it. I love what I do, but I also love to see babies go home. To have had a hand in that, it makes me feel awesome.”