Zhanna Makoviy, RN, FAACM, is a case manager at Mount Sinai West, guiding patients smoothly from the Emergency Department to inpatient care. Marking her 10-year anniversary with the Mount Sinai Health System, Ms. Makoviy receives high praise from her leadership, colleagues, and patients. “Zhanna exemplifies the very best of our values and mission at Mount Sinai,” says Jose Francisco Morales, BSN, CCM, Assistant Director of Case Management at Mount Sinai West. “She has been a cornerstone of our case management and emergency departments, practicing with clinical expertise, a collaborative approach, and an unwavering commitment to patient-centered care.”
Two patient caregivers expressed gratitude for Ms. Makoviy’s efforts. “I want to praise the actions and kindness of Ms. Makoviy,” one patient’s sister wrote. “She was so helpful as we moved my brother from the ED to a room. She was empathic, working with a fellow nurse to have the forms processed quickly. I owe her a deep debt of gratitude.” Another caregiver wrote, “My experience with Ms. Makoviy was wonderful. She is a shining beacon.”
Ms. Makoviy is committed to patient experience excellence, for all patients. “Every patient we encounter in the emergency room is not just a case, but a unique individual, deserving of compassionate care and meticulous attention,” she says. “As a case management nurse, I believe in the power of collaboration and advocacy, ensuring that each patient receives not only the immediate treatment they need, but also the resources and support necessary for their ongoing recovery. Our role is to bridge the gap between urgent medical needs and comprehensive care, upholding the highest standards of professionalism and empathy in every interaction. It is beautiful and fulfilling to see the positive impact a health provider’s dedication has on a patient’s journey, and I am grateful for the opportunity to contribute to this field.”
“The impact of Zhanna’s work extends beyond her clinical abilities,” says Mr. Morales, “for her humanity and compassion lead to profound impressions. Zhanna is a testament to how one person’s dedication to always go above and beyond can transform care experiences and create lasting positive outcomes for all involved.”