This week I want to highlight our patient admitting and throughput team. They are the air traffic controllers for the hospital, tirelessly working behind the scenes on 2 Dazian to ensure our patients end up in the right place with the right care team. This is more challenging than it sounds. Each patient has unique needs, and our transformation has complicated the process.
In addition to our throughput team upstairs, our registrars on 1 Linsky manage all of our scheduled surgical patients and direct admission. These are patients who come with a recommendation from their doctor to be admitted to the hospital, but who do not need to go through the emergency room. This team must intimately know our services and units to make sure the patient gets where they need to go.
Click below to scroll through photos of this team:
Both of these groups remain calm and flexible in rapidly changing situations. Their resilience and problem-solving skills help ensure that our hospital runs smoothly and our patients remain safe. Almost all of these team members have been here for more than 20 years. Their dedication to MSBI throughout our journey is inspiring.
Maria Latrace, RN, winner of the Beth Israel Heart Award in 2006, has been here for more than 30 years. Maria is currently the Senior Director of Patient Care Services and has been the driving force and clinical leader for Patient Access Services for more than ten years. Maria is an exemplary role model for us all.
Here is another interesting and inspiring fact. One member of this team, Georgiana Philip (also a BI Heart Award recipient), left MSBI and came back—twice! After more than 13 years at BI, Georgiana moved to the U.S. Virgin Islands but stayed in touch with the BI family the whole time. Georgi returned in 2012 and left again briefly in 2017 before returning in 2018 to become our Director of Patient Access Services.
Check out Georgi’s original ID photo and Maria’s Heart Award photo from 2006 below:
“I had to get back to helping people directly. Here I can help those who are having a traumatic experience. I’ve known some of the staff here for half of my life. BI is home, and I wouldn’t trade it for anything,” says Georgiana.
Thanks to this team for all they do.