Sandra Myerson, MBA, MS, BSN, RN, has been appointed to the newly created position of Senior Vice President and Chief Patient Experience Officer of the Mount Sinai Health System and of The Joseph F. Cullman Jr. Institute for Patient Care at The Mount Sinai Hospital. Ms. Myerson will collaborate with leadership to further establish a patient-centered culture across all inpatient and outpatient settings.
“The leadership at Mount Sinai is passionate about developing and implementing innovative programs to transform the patient experience so that every patient and family encounter results in compassionate, coordinated, and exceptional care,” says Ms. Myerson. “Research confirms that individuals who have a positive patient experience have better medical outcomes, shorter hospital stays, and reduced readmission, and they heal better and faster.”
Says Jeremy Boal, MD, Executive Vice President and Chief Medical Officer of the Mount Sinai Health System: “Sandy Myerson is a dynamic health care executive who brings more than 30 years of expertise in patient-focused care to Mount Sinai. She has a proven track record of creating an environment where every patient and their loved ones feel cared for and cared about.”
Ms. Myerson joins Mount Sinai from Press Ganey, where she served as Managing Consultant and Director of Clinical and Operational Consulting. She led teams that helped health care institutions improve communication between staff and patients, and created new processes to help patients move through doctor visits and hospital stays in a seamless manner, all in an effort to reduce patient anxiety and to provide an exceptional patient experience.
Ms. Myerson says that her own experience as a registered nurse gives her a unique perspective on what patients want. “Patients may not be able to judge our clinical expertise, so often the only way they can judge us is on how well we coordinate their care and interact with them, but that will be what differentiates us. Mount Sinai’s goal is to become the best in New York City and the nation in providing a positive patient experience.”