Simone Henry, phlebotomist
Simone Henry is a phlebotomist at the Recanati/Miller Transplantation Institute at Mount Sinai and is praised for her strong work ethic and compassionate care as she draws blood for tests. “Simone is highly dependable and does not hesitate to come in early and leave late when needed. And our patients love her,” says Zipporah Verwayne, Practice Manager for the Institute. “We recently received a compliment from a kidney donor who said she was very nervous about the process of donating an organ and became even more anxious when she saw the number of tubes of blood that would be required to move forward. Simone made her feel comfortable and relaxed. The patient added that being a donor can be overwhelming, and the impact of having someone, like Simone, to reassure her, was most helpful.”
Carolyn Forman, Administrative Director of the Institute, says Simone has been tapped for added responsibilities. “Simone is one of our top phlebotomists who draws blood for the most patients daily. Her technical skill is so expert that we have asked her to take on the task of doing all our donor lab draws and the majority of the initial bloodwork for our kidney patients. Thank you, Simone, for all of your hard work and dedication!”
Simone puts the patient experience front and center. “As a dedicated health care professional, I strive to ensure that each patient feels at ease and confident in my care,“ she explains. “I understand that procedures like blood draws can be a source of anxiety, especially when multiple tubes of blood are involved. To alleviate these concerns, I make it a point to exude confidence and clearly explain the importance of these lab tests. I walk each patient through the process, addressing any questions or worries they may have. I look forward to continuing to provide compassionate care to my patients.”