I want to share two brief stories of employees who are role models for me and for so many of our colleagues. I’m so thankful for their compassion for our patients.
The photo above is of Derek Mohammed. One MSBI employee witnessed this transporter going above and beyond to calm a patient who was afraid of elevators. Here is what she said:
“I recently observed Mr. Derek Mohammed interact with an elderly female patient who had severe anxiety about elevators. She was having an anxiety attack. He was calm, very professional, and re-assured the patient several times that she would be safe with him. I wanted to let you know that he is always friendly to other staff members; however, this was exceptional bedside manner and service.”
This is Marguerite Adeba, PCA. A few weeks ago, I got on an elevator and saw her trying to erase graffiti from one of the social distancing signs. She told me that she did not want patients to see it and think less of our hospital. Though removing graffiti was not her official responsibility, she could not leave the elevator without doing something about it. We may not always think a small detail like this has an impact on the patient experience, but it certainly does. And it has an impact on us as well. I was inspired to see how thoughtful Marguerite was ensuring our environment is both safe and welcoming for our patients. Thank you!