Luz Amarilis Lugo, MD, says this about Florence “Flo” Rosser: “Your motivation and initiative help our team provide excellent care to all our patients.” Read more testimonials here.
Florence “Flo” Rosser has worked at Mount Sinai West and Mount Sinai Morningside for thirteen years as a Medical Office Assistant, and is currently at the Samuels Clinic at Mount Sinai West. The Samuels Clinic is a division of the Institute for Advanced Medicine and serves patients with HIV as well as the LGBTQ community.
According to Flo, she takes care of the “best patients” and works with an “amazing team.” They clearly think the same of her. She has been called an “angel” and a “star” and her work “exemplary.” A team player who goes “above and beyond” for patients and her colleagues, Flo was recently praised by her colleagues for her outstanding work in the vaccination pods and helping schedule patients and colleagues at Mount Sinai and at city clinics.
“Her passion and dedication to patient care is inspiring,” says Jean Reisman DiNapoli, DNP, RN. “When I heard about her taking on vaccine scheduling for patients all on her own, it didn’t surprise me. We are lucky to have Flo on our team.”
Flo’s approach to patient care is simple. “I treat patients the way I would want to be treated, and I want them to leave the clinic with a smile.” With respect to her colleagues, “I want to make sure they are happy, and I want to solve their problems. Importantly, if I can, I want to give them five minutes without stress in their day.”
Click here to see the tribute created by her colleagues.