Brandon Kuck, patient service representative
Brandon Kuck, patient service representative, has been working with the Network Access Center only since August 2022, but has already made a “tremendous impact” on patients, according to Amy Nantista, Associate Director of Patient Access. “His compassion, empathy, and continued drive to serve our patients is extraordinary,” she says. “In this past month alone, Brandon received four patient shout-outs, and they reflect the wonderful patient experience Brandon gives our patients on each and every call.” Here are some of the patients’ comments:
“I am just getting off the phone with Brandon Kuck, and I wanted to compliment his thoroughness, caring, and professionalism in my conversation with him today. I have spoken with him numerous times, and he is always on point, pleasant, and a pleasure to work with. He is an asset to Mount Sinai.”
“Brandon was very kind and empathetic, even as I was in terrible pain and crying during the call. I have run call centers before, and I know a good employee when I hear one, and Brandon is a star.”
Amy provides more insight into Brandon’s caring and compassionate nature. “When we were gearing up to create a specialty group to assist some of our cancer patients, Brandon was the first one to sign up,” she says. “When we explained that this opportunity was going to be extremely rewarding but could also be very disheartening, Brandon said he felt working in our department had allowed to him to help our patients and spread some kindness in the world, his foremost goal in health care. He believed assisting cancer patients would help him achieve his goal even more so. This type of mentality makes working with Brandon so rewarding; he is one of our rays of sunshine in the Access Center.”