Marco Bustamante, MD
My 94-year-old mom contracted COVID-19 and bilateral pneumonia in a local nursing home. She entered the Emergency Department at Mount Sinai Queens alone, and we were eager to get information on her status.
At 2 am, we got a thorough report from a clearly exhausted Marco Bustamante, MD, in a kind and gentle manner. He gave us the ability to cope, despite what he told us was a poor prognosis. The next day, Physician Assistant Sow Kadiatou gave us an update, even calling us at 3 am to advise of my mom’s decline, and keeping her word, she would call back when she went off duty at 7 am. She asked if we wanted palliative care for my mom, which we did. My mother died without family by her side, but she was not alone. The staff of Mount Sinai Queens cradled her as she left this life and entered a new one, and we are forever grateful. These professionals are true heroes and angels. Thank you, Mount Sinai.
Family member in South Carolina
(Shared by Kathy Rubenstein, Senior Director, Marketing, Mount Sinai Queens)