Tiffany Tucker
Tiffany Tucker is a patient coordinator at New York Eye and Ear Infirmary of Mount Sinai (NYEE) who was recently commended for her compassionate care in a letter from a very grateful patient:
“I had cataract surgery at NYEE in April. Everyone that I encountered showed kindness, courtesy, and respect, but even among such good people, there was one who stood above the rest: Tiffany Tucker. When I arrived, I was a nervous wreck, with anxiety through the roof, and as I waited for my turn, the anxiety built up. By the time I was called for the initial gathering of information, I had tears welling up in my eyes. Tiffany took one look at me and was all about making sure that I was okay. She calmed and comforted me. Her entire manner was one of kindness and caring. She is one of those rare individuals who radiate goodness, and she turned my entire attitude around. I was still nervous when we parted, (she walked me to the elevator) but my anxiety was at a normal level, appropriate for someone about to have eye surgery. I could just tell that this is the attitude she displays daily to all of the people she encounters. As if that weren’t enough, as I was entering the hospital the next morning for my follow-up visit I ran into Tiffany right outside the building. She came right to me and said, ‘Hi, you look great. How are you feeling? So nice to see you!’ You’ve got a real treasure with Ms. Tucker.”
Tiffany is committed to making patients feel comfortable and valued. “My approach to the patient experience involves providing a warm, welcoming, and supportive environment for them,” she says. “I want them to feel confident and ease about their care. In the case of this patient, I noticed she was experiencing elevated levels of anxiety during her visits. I made sure to spend extra time listening to her concerns, addressing any questions she had, and providing reassurance throughout her registration process. To help alleviate her anxiety, I even did a deep breathing relaxation exercise with her, and it worked!”
Brian Goldstein, Director, Admitting, at NYEE, says Tiffany is a valued member of the team. “Tiffany sets the bar for the patient experience by always individualizing the encounter and attending to her patients’ needs. She’s an asset to the New York Eye and Ear Infirmary and the entire Mount Sinai Health System.”