Inna Tsekhan, RN, works in the Comprehensive Eye Clinic at New York Eye and Ear Infirmary of Mount Sinai. Min Jeon, RN, CRON, MBA, nurse manager at NYEE, says that when Inna interacts with patients, “her empathy and compassion come through each time. Inna always greets her patients with a smile, and she does her best to make sure they feel at ease.”
One day at the Comprehensive Eye Clinic is a case in point: “One of Inna’s patients was highly nervous because of a recent, sudden vision loss,” Ms. Jeon recalls. “Inna explained to the patient that she would guide her through the clinic visit, and even walked the patient to different testing areas. The patient later asked to speak to me about the excellent service she received and how Inna went out of her way to help her. The patient explained that Inna spoke to her in such a caring manner, it calmed her anxiety, as she was extremely nervous about her eye condition. The patient was so appreciative that each time she came for her follow-up visit, she asked for Inna.”
Ms. Jeon continues, “I have worked with Inna for eight years, and she continues to be highly dedicated to her work. She is an integral part of Mount Sinai, adored by her patients, and respected by her colleagues.”
Inna says her approach to the patient experience is quite simple. “I treat all patients as members of my family. I am committed to creating a great environment for their care where there is comfort and connection.”