Transporters from left to right: Nicholas Athanasopoulos, Derek Mohammed, Eunice Moronta, Heriberto Diaz, Amanda Rabelo and Louis Townsend.
We see our transporters every day throughout the hospital, moving patients to and from their many points of care. The transporters know the hospital like that back of their hand, walk miles every day, and have a keen sense of timing and detail.
More important, in a very short period of time, they develop relationships with our patients and offer solace and companionship during what can be a lonely process.
Transporters focus on four points of contact with each patient: greeting, transport, handoff, and goodbye. It seems simple, but recognizing our patients as people by greeting them can make all of the difference in the world, especially on a busy day full of uncertainty.
We have many patients who do not speak English, and luckily many of our transporters speak several languages. Even when they don’t share a language with the patient, our compassionate transporters provide comfort with smiles, eye contact, and warmth.
Derek Mohammed with Lucia Bonnier, senior director of the lab and Louis Townsend.
Recently, transporter Derek Mohammed came across a lab test specimen sitting in one of our hallways and took the extra time to research the test and get it where it needed to go. Many would have passed by and continued with their day. It is this attention to every detail from Derek and our other wonderful employees that contributes to our excellent quality and safety scores. For his passion, Derek received a “CCAPE” award.
Do you work with a superhero like Derek? If so, please recognize them by nominating them for a CCAPE award. Mount Sinai’s core values are Creative, Collaborative, Agile, Passionate and Empathic. Find out more about how to nominate your colleagues here.
As always, you can keep up with all things MSBI and Downtown on our blog.
Night transporters from left to right: Cory Black, Robert Love, Omohegbele Eromosele, Kendra Smith, Cheyanne Ferguson.