When Emergency Department staff and leadership at Mount Sinai Queens were developing a plan to streamline food delivery to admitted patients, they needed a partner in the Food and Nutrition Department who could implement the plan with flexibility, creativity, and understanding. And they decided there was no one better suited to help them than Maria Enea, dietary clerk.
Maria is known to be patient, communicative, an excellent listener, and willing to make last-minute changes—all to help feed patients who depend on excellent and timely care. According to leadership, without her skill and expertise, the program would not have been as successful and fruitful as it has become. Maria is not only considered a partner, but also a friend of the Emergency Department, and they could not be more grateful.
“I always try to do the best I can to help by accommodating requests to provide patients with the best experience possible,“ Maria says. “I think of patients as if they are my own family members and treat them with the respect they deserve. It is important to me to always go above and beyond to address their wishes, if at all possible, to make them feel more comfortable during their stay.”