“Giving patients and coworkers the care and respect they deserve ultimately becomes our everyday nature.” When patients arrive at Mount Sinai Chelsea, Nicole Dubose is often the first person they encounter. Her colleagues say she is genuinely concerned that patients...

“We’ve all been patients, and it’s important to remember how that felt and be empathetic. I use those recollections to put myself in my patient’s shoes.” Whether Joe Ciavarro is working with patients or consulting with referring physicians, his colleagues say he goes...

“The essence of patient-centered care is allowing patients to feel acknowledged and humanized in their hospital experience. I create a space where patients can feel safe, feel seen, and feel empowered.” To her patients and colleagues, Louise (Hannallah) Bayly is a...