“Putting yourself in the patient’s place and treating each patient as you would want a family member to be treated,” are behaviors that have guided Jack McNally’s work for 10 years as a security officer at New York Eye and Ear Infirmary of...

Saving patients requires clinical skill and the interdepartmental coordination that can only be built and maintained through teamwork centered around that common goal, says Milly Gleckler, a Respiratory Therapist who works in the Emergency...

Town Hall meetings held throughout the Mount Sinai Health System this fall provided faculty and staff with updates on the systemwide Patient Experience iniiative. Hospital presidents and leaders emphasized Mount Sinai’s core values of safety, agility,...