Celebrating Patient Experience Week: Events Honor a Commitment to Care
Patient Experience Week at the Mount Sinai Health System, celebrated from April 22 to April 26, was an opportunity to honor employees for their commitment to patient care. Each site developed an agenda of activities, which included traditional...
Serving Callers With Sensitivity and a Smile
Because of breakthroughs in treatment, HIV is often considered a chronic disease rather than a life-threatening one. However, the physical and emotional needs of HIV-positive patients can still require a special sensitivity. According to her...
A Patient Wins a Hospital’s Heart
Stephanie Carballal, 33, was brought to the Mount Sinai West Emergency Department by her mother, who could no longer manage her care. Stephanie has Moyamoya, a rare disease in which blood flow to the brain is reduced, sometimes causing...