Kiya Neal
Kiya Neal is a transporter at Mount Sinai West. According to his supervisor, Arleen Charles, Kiya demonstrates many of the Mount Sinai Health System values, including teamwork, agility, and empathy. “Kiya has enormous respect for patients, colleagues, and leadership,” she says. “While I am rounding on units, I always get positive feedback about him. She adds, “Kiya has a unique ability to always have open communication, no matter the atmosphere, and is willing to go above and beyond with clinical staff to avoid gaps in communication when transporting his patients. Importantly, Kiya is committed to providing safe, quality care to every patient he serves.”
A member of the clinical staff recently recognized Kiya, saying, “Kiya is such a wonderful transporter, he is pleasant and delightful. He saw that we were struggling with moving a hospital bed, and he quickly assisted us. He will volunteer to help anyone in the ED. I love working with him, and so do the ED staff.”
Kiya has a thoughtful way to express his approach to patient experience. “Working in health care is not about how much you do, but how much you put into the doing,” he says. “That is why I always practice compassion when interacting with patients and colleagues.”