Odeisha Maitland, BSN, RN-BC, left, and Patient Care Associate Keisha Gourdet
The son of a patient who recently was cared for at Mount Sinai Brooklyn sent a heartfelt handwritten letter commending the team of nurses on 2 East for their compassion, courtesy, and professionalism, and for putting patients first.
Saying they were “dedicated to their work,” he was especially impressed with the willingness of his father’s care team to listen to feedback, helping to reduce his anxiety and assure him his father’s needs were being taken care of. Odeisha Maitland, BSN, RN-BC, and Patient Care Associates Keisha Gourdet and Kebeon Jackson were mentioned by name.
Odeisha speaks emotionally about the patient experience and nursing. “Whenever a patient visits the hospital, they come in filled with many different emotions. They have to adjust to an unfamiliar environment and schedule and most often have questions and concerns about their health. Knowing they may face these and many other challenges, I believe it’s important to make our patients feel welcomed and help them adapt to a new, and likely scary, setting. A smile, a reassuring word, or hug can not only brighten their day but also improve their overall health. As a nurse at Mount Sinai, in keeping with our core values, I do my absolute best to provide for my patients and their families an experience of compassion, respect, and care.”
Patient Care Associate Kebeon Jackson, left, and Odeisha Maitland, BSN, RN-BC