Vanessa Castillo
Vanessa Castillo began working at the Mount Sinai Health System in November 2017. Since then, she has taken on multiple roles and currently works as the supervisor of Faculty Practice Associates (FPA) Operations. In her role, she supervises the Float Pool, a program that focuses on recruiting and training entry-level support staff, including medical assistants and patient coordinators, to handle the high demands of busy practices.
Kimberly Fields, manager of FPA Operations, considers Vanessa a team player. “Vanessa is warm and friendly and loves to serve our patients with a smile. We learned of her compassion first-hand after receiving a letter from an 82-year-old patient who had arrived at the wrong building for a procedure.” The patient wrote that Vanessa held his hand and walked him to the correct building and said she was “a very kind young lady, who did her job with a smile.”
Kimberly adds that Vanessa is always willing to help in any capacity. “I wasn’t shocked to hear about her willingness to escort the patient over to the next building,” she says. “That is what makes her special. She comes in every day with a positive, can-do attitude and has a commitment to caring for our employees, colleagues, and our patients.