Mount Sinai patients have singled out Kaitlin Kerr, MS, CGC, for praise on her performance, professionalism, and kindness, according to Raquel Grobe, Administrative Manager, Division of Medical Genetics. The patient comments were made in the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Survey, which asks patients to report on their experiences with providers and staff in primary care and specialty care settings.
“Kaitlin, a genetics counselor, is simply extraordinary in her delivery of patient services,” Ms. Grobe says. “Her compassion, which is consistently front and center with her patients, is never ending. She has this incredible ability to make patients feel heard and listened to, while providing critical life-impacting information.”
Here are some to the comments from the patient experience survey:
- “Kaitlin was incredibly thorough and helpful. It was one of the best clinical visits I ever had. She gave me so much information and ensured I understood what she was discussing.
- “I’ve had a very frustrating experience at my practice (not Mount Sinai) and Kaitlin Kerr made the whole situation 1,000 times better. She really took the time to make sure my husband and I fully understood everything she was explaining and was just wonderful.”
- “Kaitlin was so wonderful and made sure all of our questions were answered.”
- “Thanks for all the hospitality; I really need that…and understanding in a time where I really needed it.”
- “Kaitlin was incredibly thorough and helpful. It was one of the best clinical visits I ever had. She gave me so much information and ensured I understood what she was discussing.”
Ms. Grobe says the division is proud of Ms. Kerr for her contributions to the Health System and its patients.