This week, our Downtown quality team along with our leaders at Union Square hosted an interactive Quality Town Hall that included lively discussions and process improvement games. There was a fantastic turnout and we learned so much from everyone there.
We are on a journey together to improve our outcomes and to ultimately reach zero harm for our patients. The only way we can get there is if everyone makes small improvements every day, and if everyone continues to use their voice to raise concerns and bring ideas forward. You are our partner in this, and that is why I admire everyone who helped create this new forum for us to hear from you. And it is why I admire everyone who spoke up.
Here’s what you said:
- We have a lot of work to do in providing the best and safest care possible.
- You appreciate the importance of our quality initiatives like hand hygiene and time out processes.
- You let us know that safety and quality are everyone’s responsibilities.
- We still have a lot of work to do in removing the barriers that hold you back and in creating systems that support you so that you can do your best work.
- You want to have more conversations about quality and improving our care.
I can’t thank you enough for this feedback. Only through honest dialogue will we be able to get this right. IWe will do everything we can to create an environment where you feel safe to speak up.