Through a variety of initiatives, the Mount Sinai Health System is seeking to broaden the staff’s understanding of people with disabilities and to create an equitable environment for all. Above, a staff member experienced what is it like to have limited hearing in a Patient Experience Week event at Mount Sinai West.
The Mount Sinai Health System’s Office for Diversity and Inclusion and the Office of Service Excellence and Patient Experience authored a case study, which was recently published by the Beryl Institute, an organization dedicated to improving the patient experience through collaboration and shared knowledge. The article, “Enhancing the Patient Experience for People with Disabilities through Diversity & Inclusion Practices,” shares current efforts, including programs and practices to strengthen the Health System’s ability to provide a more positive experience for patients with disabilities. “By exploring the patient experience through the lens of diversity, equity, and inclusion, we were able to implement targeted cultural alignment strategies to enhance the experience of patients with disabilities at our facilities,” says one of its authors, Mary Koshy, MPA, Associate Director of the Office for Diversity and Inclusion.