Shou Yong Liang, left, and Mildred Andujar
Leadership of The Mount Sinai Hospital recently received a heartfelt note praising two members of the housekeeping team, Mildred Andujar and Shou Yong Liang, for their exceptional attention to detail, commitment to cleanliness, and dedication to patient safety.
The letter, to Patricia Lamb, Senior Vice President for Ancillary and Support Services, said:
Dear Ms. Lamb,
I would like to share my recent experience with two of your housekeeping staff members. My husband was hospitalized on the 5C Intensive Care Unit and 7 West. I am an RN at another New York City hospital and so acutely aware of the potential spread of infections through contaminated surfaces and equipment in the hospital. I observed Mildred cleaning my husband’s room. She was an absolute marvel, as she left no surface untouched—bed rails, call bell, counter, and bedside tabletop. She was also able take care of the entire floor, maneuvering around all the ICU pumps, equipment, and staff. It was clear the staff knew she would be undeterred by their presence. Her attention to detail set a very high bar for cleanliness.
My second experience was with Shou. He was performing the daily room cleaning as well as my husband’s roommate’s discharge bed cleaning. I was observing him carefully and was equally impressed with his thoroughness. I asked Shou if he knew Mildred from 5C, and he responded that Mildred had trained him! Both Mildred and Shou deserve recognition for maintaining such a high standard of cleanliness. They are both invaluable assets, and you are truly fortunate to have two unsung heroes on your team.
Mr. Liang is deeply dedicated to the welfare of his patients and his colleagues.
“Patient experience means we do what we can to help each and every patient, no matter their their race, gender, age or appearance. The main thing is treating a patient like a friend, not just another room to clean,” he says. “I have seen my coworkers and their families in these rooms. I would never want them in a half-clean room with the potential to get infected by something they picked up in the hospital. I also see how hard the people who trained me work to make their unit the best of the best; I want to honor that.”