Gregory Spence, Emergency Room Liaison, Mount Sinai Beth Israel
Gregory Spence, Emergency Room Liaison, has made a big impression on the executive team at the Mount Sinai Beth Israel Emergency Department since joining Mount Sinai five years ago. They say that from the beginning, his bright spirit has shone through, and he approaches each day and every patient with a huge smile, embodying compassion and empathy. His efforts provide a bridge among patients, nurses, and providers that has resulted in tangible improvements in patient feedback on discharge surveys.
Over the years, Gregory has received STAR recognition from many people, including nursing leadership, administration, physician leadership, and patients and their families. The Mount Sinai values noted were Empathy, Equity, Teamwork, Welcoming and Wayfinding, Agility, and Compassion.
Here are a few of the words of praise:
“Gregory exhibits an admirable ability to turn problems into learning opportunities. He is team driven and has the ability to problem solve. He is always available to help our wonderful patients. Great work! Thank you for all that you do for our patients and each other.”
“He’s wonderful to staff and patients. He really goes that extra mile. “
“Thank you, Greg, for being attentive and proactive. I received word today of your work in Pediatrics and how you helped to touch base with family of our patients. We truly appreciate your work and motivation, thank you.”
“Thank you for going above and beyond in taking care of my family member. Your kindness and reassurance during our trip to the emergency department was truly comforting.”
Gregory says a famous quote from the writer Maya Angelou resonates with him when it comes to the patient experience. “People will forget what you said, people will forget what you did, but people will never forget how you made them feel,” he says. “My goal every day as a Patient Liaison is to leave a lasting impression on patients by providing top-notch customer service, creating positive interactions, and making the patients feel appreciated throughout their stay so they don’t forget how I made them feel after they been discharged.”