Alice Bernard
Alice Bernard has been an administrative assistant in the Department of Neurology at Mount Sinai West since February 2021, when she transferred from Access Services. She is praised for being reliable, compassionate, and always willing to go above and beyond to help her team and patients. The practice continually receives wonderful feedback from patients about Alice, with comments such as, “I was so appreciative of how she worked me into a visit even though I was booked out so far initially. She communicated clearly with me and was able to find an earlier appointment.”
According to her supervisor, Yvonne Matos, Senior Manager, Neurology at Mount Sinai West, Alice has always been willing to learn and is available to help whenever needed. “She has become our Epic ‘super user,’ which has been a great help to the staff and her manager. She never shies away from additional tasks when her assistance is needed and always asks if there is anything that she can do to help.”
Alice supports three physicians in Neurology, each one praising her reliability, kindness, and professional skills. One physician shared that her clinicians never have to worry that a patient or task will slip through the cracks. “She is extremely thoughtful and kind. She makes my job so much easier and more enjoyable.” Another shared, “Alice approaches her work with kindness and enthusiasm that serve as a model for others to aspire toward. She takes time to make sure that each patient is taken care of and is shown the utmost care. Her professional and interpersonal abilities have led her to being an integral part of the department.”
Alice is a team player who is deeply committed to the patient experience. “First, I would like to thank my manager, Yvonne Matos, and the physicians and co-workers I have been working with in both Neurology and Neurosurgery,” she says. “It has been fantastic and amazing to work with such caring and supportive people. It is an amazing feeling to be able to help patients and see their road to recovery. A good chunk of the patients I work with are being seen for mental health due to epilepsy—these are patients I speak with almost on a weekly basis. Epilepsy can be quite debilitating, and carrying this diagnosis, patients often feel labeled. But talking with them beyond their diagnosis is an approach that makes them feel less apprehensive and more open to continuing treatment at our office. “