What an amazing, exhausting, and exhilarating week!
I’m pleased to report that, after four days of intense scrutiny, you’ve earned high marks from The Joint Commission. We’ve had a very successful survey!
All of you worked very hard to get ready for this week, and it showed. The surveyors stressed over and over again that they were amazed by your technical expertise and compassionate care. The surveyors were also impressed by your eagerness to tell them about your work and your efforts to improve care. Many of your programs were identified as “best practices” that should be shared with other hospitals.
The surveyors also identified many ways that we can make patients safer–and we’re committed to making all of the necessary changes. In the weeks and months ahead, I’ll talk in more detail about the survey findings. I look forward to partnering with you as we search for ways to improve our care based on the survey recommendations.
For now, I’d like to share some pictures of your friends knocking themselves out to get through the survey.
From upper left, then clockwise: Chelsea housekeeping and administrative staff did amazing work; Union Square dermatology team; 9 Silver huddling in preparation for The Joint Commission; Mount Sinai Doctors Senior Health Staff hosted surveyors early this morning!
From left, the clockwise: Chelsea PET/CT tech; Chelsea’s ambulatory surgery unit is always on call; Union Square housekeeper, Isabel Rodriguez; MSBI clinical leaders celebrate after the results in Petrie.
From upper left, then clockwise: All high fives and thumbs ups from Union Square pediatrics; Alexis Kowalski, Senior Director of OB/GYN in Union Square, has earned a nap and so have you; full house in Podell auditorium for the results.
From upper left, then clockwise: Union Square Department of Medicine; Union Square administration, finance counseling, and facilities staff celebrate a great week of teamwork; Cardiology at Union Square; all smiles and ice cream after the survey at Petrie.
I’ve never been prouder to be a part of MSBI. I am humbled by your compassion and dedication to each other, and to our patients.