Radiation Oncology Team from Left to Right: Catherine Cadore, RN, Nurse Manager; Judy Garcia, Senior Billing Liaison; Zuny Melendez, Medical Secretary; Celine Robertson Parris, NP; Elise Watson, Administrative Assistant; Manjeet Chadha, MD, Director; Jerry Liu, MD, Attending Physician; Starleigh Caldwell, Administrative Assistant; Dionne Gordon, Senior Billing Liaison; Cecilia Dos Santos Perez, Medical Secretary; Shunging Zhang, Medical Student.
Growing our ambulatory network is a major focus of our transformation. At Mount Sinai Downtown-Union Square (AKA PACC) we are nearing completion of the new Urgent Care Center and we will soon open a new practice in on 20th street between Stuyvesant Town and Peter Cooper Village.
The Radiation Oncology team at Union Square and Chelsea Center has helped to create an exceptional patient experience for those that they serve. Cancer diagnoses are very challenging for patients, and every small step to help them through their treatment goes a long way. Dr. Manjeet Chadha, Professor of Radiation Oncology, and the other members of the team have done an exceptional job of personalizing care.
In March, they began their work on patient experience with the IHOPE initiative: Improving Handoff On Patient Experience. A major change is the addition of a daily huddle where the leaders of the department can discuss any issues from the day and plan ahead for the next day. This communication is so important in understanding and improving the patient experience. They are able to close the loop on many issues that would otherwise fall through the cracks. They have also taken steps to improve the physical environment for their patients. For instance, they have added fresh plants and soothing music to the waiting room and greet patients with a welcome letter and visual chart of the processes of care. I’m so proud of this team for taking the time to make the experiences of their patients the center of the care model. And, their efforts have paid off. They’ve received very positive feedback in recent patient surveys.
Radiation Oncology Team with a painting given to them by a patient. Back row, left to right: Robert Stewart, MD, Attending Physician; Oxana Romanov, RN; Athar Ajaz-System, Analyst; Giselle Aponte, Medical Secretary; Andrew Rossetti, Music Therapist; Patrick Navolanic, MD, Resident; Middle Row, left to right: Lydia Pope-Nursing, Tech; Jennifer Williams, RN; Yanira Rivera, Senior Radiation Therapist; Tara Hayes-Supervisor, Radiation Therapist; Denise Kraemer, Administrator, Radiation Therapy; Celine Robertson Parris, NP; Andre Hart, Senior Radiation Therapist; Nadia Vassell, Physicist; June Moore, Medical Secretary; Front row, left to right: Catherine Cadore, RN, Nurse Manager; Katherine Gelpi-, Senior Radiation Therapist; Elmas Karagos, Senior Radiation Therapist; Rania Mohamed, Senior Radiation Therapist; Tuan Tran, Lead Radiation Therapist; Antonietta De Los Reyes, NP; Susan DelaCuadra, Senior Radiation Therapist; Astrid Lenis, Administrator.
From left to right: Jerry Liu, MD, Attending Physician; Manjeet Chadha, MD, Director; Robert Stewart, MD, Attending Physician.
A cover of the book published from patients in the Cancer Support Services programs.
Our cancer patients require some of the most comprehensive and expert care. Cancer Supportive Services offers robust programs at Mount Sinai Downtown-Union Square, Mount Sinai Downtown-Chelsea Center, and Mount Sinai West. The team offers free programs that support the mind, body, and spirit.
These include counseling, education, nutritional counseling, massage, acupuncture, art therapy, music therapy, and other special workshops and wellness programs. Emily Rubin, a writing workshop facilitator and cancer survivor, compiled a book of writings by cancer patients that was recently published.
Thank you for giving these patients something to look forward to each day.
Cancer Support Services at Union Square, from left to right: Sandy Lansinger; Alison Snow, PhD, LCSW-R, OSW-C; Darren Arthur, LCSW, OSW-C; Shannon Morton, LMSW.
MSBI has a history of making patients feel like family. We will build on this during the transformation and I look forward to partnering with you on this vital mission.
Have a great weekend.
Jeremy